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Warranty Policy

 

Last Updated: 2023

This Warranty Policy outlines the terms and conditions of the warranty provided by Xowak and Service Stream LLC (“we,” “us,” or “our”) for products purchased through our e-commerce website at www.xowak.com (“Website”). By making a purchase on our Website, you agree to the terms of this Warranty Policy.

 

Warranty Coverage

Xowak offers a limited warranty for the products sold on our Website. The warranty coverage varies depending on the specific product and is detailed on the product’s description page. The warranty period begins on the date of the product’s purchase.

 

Warranty Terms

Eligibility: To be eligible for warranty coverage, you must be the original purchaser of the product from our Website.

Proof of Purchase: You may be required to provide a valid proof of purchase, such as an order confirmation or receipt, to claim warranty coverage.

Product Condition: The warranty covers defects in materials and workmanship under normal use. It does not cover damage resulting from accidents, misuse, abuse, or unauthorized alterations.

Warranty Duration: The duration of the warranty is for 30 days from date of purchase across all products and product categories. If a product has a specific warranty period that differs from the default, it will be mentioned in the products description.

Claim Process: If you believe that your product is eligible for warranty coverage, please contact our customer support at info@xowak.com or +1 833-969-2520 for instructions on how to proceed with your warranty claim.

Resolution: If your warranty claim is valid, we will, at our discretion, repair or replace the product or provide a refund for the original purchase price. The method of resolution may depend on the nature of the issue and the availability of replacement parts.

Exclusions: The warranty does not cover consumable or expendable parts. Any implied warranties, including merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty.

Limitations of Liability

Our liability is limited to the terms and conditions specified in this Warranty Policy. We are not liable for any incidental, consequential, or indirect damages resulting from the use or misuse of our products.

Changes to this Warranty Policy

We reserve the right to update and modify this Warranty Policy at any time. Any changes will be effective upon posting the revised Warranty Policy on our Website. It is your responsibility to review this policy periodically.

By making a purchase on our Website, you agree to the terms and conditions of this Warranty Policy.